Earlier this month, we launched the new DIAMO Marketing Wallet, which allows customers to view balances, manage campaign budgets, and access marketing billing directly within the platform.

During the initial rollout of the wallet’s automated billing functionality, some customers received unexpected additional invoices or saw pending invoices appear within the platform. We understand this caused confusion and apologize for the inconvenience.

What’s important to know:

• No paid funds were lost or overcharged — any payments made were applied directly to your marketing balance
• Unpaid interim invoices were voided to remove outstanding balance notifications
• Billing has now been simplified back to a single monthly invoice cycle

Going forward:

• Customers will continue to receive one monthly marketing invoice
• Wallet balances and campaign budgets can still be managed directly within the platform
• Any temporary negative balances will simply reconcile on the next monthly invoice

We appreciate your patience as we continue improving the Marketing Wallet experience.