Update – Resolved: The maintenance has been successfully completed and the issue affecting marketing reporting data has been resolved as of Saturday, July 11. Marketing analytics are now available again within the platform, though some metrics may take a short period of time to fully refresh.

We are experiencing an issue affecting the display of marketing performance data within the DIAMO platform.

Our investigation identified that the issue is related to an underlying infrastructure component that requires an upgrade in order to restore normal service and ensure continued platform stability.

To minimize disruption to your operations, we plan to perform this maintenance during late evening hours tonight, when platform usage is at its lowest. The maintenance window is expected to require approximately 30 minutes of platform downtime.

What is impacted?

• Marketing performance reporting and analytics may currently display incomplete or outdated information.
• During the maintenance window, portions of the DIAMO platform may be temporarily unavailable.

What is not impacted?

• Marketing campaigns continue to run normally.
• Rate calculations and pricing recommendations remain operational.

Our team will continue to monitor the situation closely and will provide additional updates as maintenance begins and once service has been fully restored.

We apologize for the inconvenience and appreciate your patience as we work to resolve this issue and improve the long-term stability of the platform.